A Big Thank You to Antelope Audio Support


Squawk

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Hi All,

I wanted to take a minute and give a sincere thank you to Andrew, Sam and Plamen at Antelope Audio. They went above and beyond to source out and 3 day ship me a Goliath HD Gen3 demo unit to test out and replace my Gen1 unit, that I’ve been having some issues with. They shipped on Friday, it arrived Monday from halfway around the globe (in the middle of a pandemic no less).

It’s easy enough to post when things aren’t working correctly (and I’ve certainly done that), but they don’t always get credit due behind the scenes when really stepping up to help iron out issues.

I had a nice conversation on the phone with Andrew a few weeks ago, and my takeaway is that he and the current team there have a real passion for their products, and a strong desire to make sure that customers are taken care of, and bugs get resolved. I got the impression that they are sincerely listening to their customers and the marketplace, and are taking positive steps in the right direction moving forward.

I personally have noticed a huge shift in Antelope Audio’s customer support over the last year, and that has left me with a lot more confidence that they do have my back, should any issues arise. This past week has proven that for me.

I’m not saying things are perfect yet, but I wish them much success and continued growth and improvement. They make some great products with unmatched feature sets, tools that will hopefully be a part of my studio for many years to come.

:dude:
 

Squawk

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I've been running it for a week now, mostly left on 24/7. I still haven't had any lost communication with Thunderbolt, so I'm very happy. I was getting communication drop outs about 4 times per session with the older one. This one seems to be running very solid so far.
 

Monkey Man

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That's awesome news, Mr. T! I'm very happy for you, mate.

Sorry I only saw this just now. I've been wondering why I haven't received any email notifications for a month or more, figuring there must've simply been no activity here, but it turns out I was logged-out. Maybe that has something to do with it? Don't know what caused it 'cause I only delete cookies from non-forum sites, but who knows, it's possible I made a mistake...

Anyway, great news, man. Good stuff.
 
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